Return & Refund Policy

At Twinkle Branch, We Want Every Customer To Have A Smooth And Satisfying Shopping Experience. Please Review The Following Policy Carefully Before Placing Your Order, As Completing A Purchase Means You Agree To The Terms Outlined Below.

All Sales Are Final

All Purchases Made Through Our Store Are Considered Final. Please Carefully Review Your Product Selection, Shipping Information, And Order Details Before Completing Your Purchase.

Change Of Mind

We Do Not Accept Returns Or Refund Requests Due To A Change Of Mind, Personal Preference, Ordering The Wrong Item, Or Simply Deciding That The Product Is No Longer Wanted. Please Make Sure You Are Comfortable With Your Purchase Before Placing Your Order.

Damaged Or Incorrect Items

If Your Order Arrives Damaged, Defective, Or You Receive An Item That Is Different From What You Ordered, Please Contact Us As Soon As Possible So We Can Review The Situation And Determine The Appropriate Resolution.

When Contacting Us, Please Include Your Order Number Along With Clear Photos Or Videos Showing The Issue. This Helps Us Verify The Problem And Process Your Request More Efficiently.

Order Issues

If There Is An Issue With Your Order, Please Contact Us Within 7 Days Of Delivery. Requests Submitted After This Period May Not Be Eligible For Further Review.

Customers Are Responsible For Providing Accurate Shipping And Contact Information At Checkout. Please Double-Check Your Address Before Completing Your Order.

Items Damaged During Delivery

While We Carefully Prepare Orders For Shipment, Packages May Occasionally Experience Damage During Transit. If Your Item Arrives With Visible Damage, Please Take Photos Of The Packaging And Product Before Disposing Of Any Materials And Contact Our Support Team.

Exchanges

Because All Sales Are Final, Exchanges Are Not Offered For Change Of Mind, Incorrect Size Or Preference, Or Other Customer-initiated Reasons. If You Receive The Wrong Product Or An Item Arrives With A Verified Issue, Please Contact Us So We Can Review Your Case.

Contact Us

For Questions Regarding An Order Or A Potential Product Issue, Please Contact Our Customer Support Team:

Email: Twinklebranch@outlook.com

Please Include Your Order Number, Full Name, And A Description Of The Issue When Contacting Us. This Allows Us To Locate Your Order And Assist You As Quickly As Possible.